At Genzi, we strive to provide timely and reliable shipping for all orders placed on our website and mobile app. Below are the details of our shipping policy:

1. Order Processing

We process and ship orders within 3 business days from the date the order is placed. Orders are typically processed and shipped Monday through Friday, excluding public holidays.

2. Delivery Estimates

The order will be delivered within 7-10 working days.

3. Shipping Methods

We offer various shipping methods to suit your needs. The available options will be displayed at checkout. Shipping fees and delivery times vary depending on the selected method and the destination.

4. Shipping Fees

Shipping fees are calculated based on the weight, size of the order, and the destination address. You will be able to view the exact shipping cost during the checkout process before finalizing your purchase.

5. Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number (if applicable) and a link to track your order's status.

6. Delays and Issues

While we strive to ensure timely delivery, please note that unforeseen circumstances such as weather conditions, customs delays, or carrier issues may cause delays. If there is an issue with your shipment, please contact us, and we will assist in resolving it.

7. International Shipping

At this time, we only offer shipping within India. If you wish to inquire about international shipping, please contact our customer service team for further assistance.

8. Lost or Damaged Shipments

If your order is lost or damaged in transit, please contact us immediately. We will work with the shipping carrier to investigate the issue and provide a resolution.

9. Contact Us

If you have any questions or concerns about our shipping policy or need assistance with your order, feel free to reach out to our customer support team:

Email: info@genzi.com