Terms and Conditions

Welcome to Genzi! By accessing or using our website and mobile app (collectively referred to as "the Platform"), you agree to be bound by the following terms and conditions. Please read them carefully before using our services.

1. General Terms

• The Platform is owned and operated by Genzi, a company providing apparel products.
• By using the Platform, you confirm that you are at least 18 years of age or have the permission of a parent or guardian to use the Platform.
• We reserve the right to modify or update these Terms and Conditions at any time, and your continued use of the Platform constitutes acceptance of any changes.

2. Account Registration

• You may be required to create an account to access certain features of the Platform.
• You agree to provide accurate, current, and complete information during registration and to update your information as necessary.
• You are responsible for maintaining the confidentiality of your account and password, and you agree to notify us immediately if you suspect any unauthorized use of your account.

3. Product Information and Availability

• We strive to display accurate product descriptions and images. However, there may be minor variations in colors, designs, and sizes.
• Product availability may change without notice, and we cannot guarantee that all products will be in stock.
• Prices and availability are subject to change at our discretion.

4. Ordering and Payment

• All orders placed through the Platform are subject to acceptance and availability.
• We accept various payment methods as listed on the Platform, and by placing an order, you authorize us to charge the total order amount, including applicable taxes and shipping fees.
• In case of any issues with payment or processing, we will notify you and take necessary steps to resolve the issue.

5. Shipping and Delivery

• We offer shipping services to specific locations as stated on the Platform.
• Delivery times may vary depending on the shipping method chosen and the destination.
• We are not responsible for any delays caused by third-party couriers, customs issues, or other unforeseen events.

6. Returns and Refunds

• We have a returns and refunds policy that allows you to return items within a specified period after receiving your order. The items must be in unused, original condition with all tags and packaging intact.
• If the return is approved, we will provide a refund or exchange based on the policy terms.

7. User Conduct

• You agree not to engage in any activities that could harm, disable, overburden, or impair the Platform, including interfering with other users' access or violating any laws.
• You are prohibited from submitting or posting offensive, illegal, or harmful content.

8. Intellectual Property

• All content, logos, trademarks, and designs on the Platform are the property of Genzi and are protected by intellectual property laws.
• You may not use, reproduce, or distribute any of the Platform's content without prior written permission.

9. Privacy and Data Protection

• We are committed to protecting your privacy and personal data. Please review our Privacy Policy to understand how we collect, use, and protect your information.

10. Limitation of Liability

• Genzi is not liable for any indirect, incidental, or consequential damages arising from your use of the Platform, including any errors or interruptions in service.

11. Governing Law

• These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction where Genzi operates.
• Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts located in the relevant jurisdiction.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us at info@genzi.com.