Effective Date: November 15, 2024

At Genzi, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and mobile app (collectively referred to as "the Platform"). By accessing or using the Platform, you consent to the terms of this policy.

1. Information We Collect

We collect the following types of information when you use the Platform:

• Personal Information: When you create an account, place an order, or contact us, we may collect personal details such as your name, email address, phone number, shipping address, payment information, and other details related to your transactions.
• Non-Personal Information: We may collect non-personally identifiable information such as your IP address, browser type, device information, and browsing behavior on the Platform to improve our services and ensure a seamless user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders, including shipping and delivery.
• To communicate with you regarding your orders, updates, promotions, and customer support inquiries.
• To personalize your shopping experience by providing product recommendations and special offers based on your preferences.
• To improve the functionality and performance of the Platform.
• To send you marketing communications, if you have opted-in to receive them.

3. Data Sharing and Disclosure

We may share your personal information with third parties for the following reasons:

• Service Providers: We may share your information with trusted third-party service providers (e.g., payment processors, delivery services) who assist us in providing our services.
• Legal Compliance: We may disclose your information to comply with applicable laws, regulations, or legal processes, or in response to lawful requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of our assets, your information may be transferred as part of that transaction.

4. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, alteration, or destruction. However, no method of data transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

5. Cookies

We use cookies and similar technologies to enhance your experience on the Platform. Cookies are small files stored on your device that allow us to remember your preferences and improve the functionality of the Platform. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent, but some features of the Platform may not work properly without cookies.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can update or correct your personal information if it is inaccurate or incomplete.
• Deletion: You can request the deletion of your personal information, subject to applicable laws and our retention policies.
• Opt-Out: You can opt-out of receiving marketing communications by following the unsubscribe instructions in our emails or by contacting us directly.

7. Third-Party Links

Our Platform may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our Platform is not intended for use by children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on this page and update the "Effective Date" at the top. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: info@genzi.com